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home or on the go. Key features: scan receipts for expense reports, digitize business cards, prep for taxes (IRS accepted!),
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Technical Details
- Desktop ADF scanner with unique paper input tray- Faster scanning
- Proprietary industrial design
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By John P. Krug (USA)
I was originally enthusiastic. A duplexing autofeed scanner was what I had been searching for. The scanner looks and functions great. Unfortunately, the software is the problem....and a big problem. There seems to be no way of avoiding the software and simply using the scanner to its full potential (ie. duplex, varying contrast, dpi etc.). Within 4 hours I was at the point of tears. There is NO SUPPORT to be found. If the only thing you scan are receipts, then it might work for you. If you want to organize general documents etc. stay clear of this one.
By Chris Hickman (Sierra Vista, AZ)
I purchased one of these scanners from a local office supply store to try it. I liked the design of the gravity feed without the drum wrap around on most sheet fed scanners. It feeds from the bottom, so scanning stacks of documents that were stapled or paperclipped (with wrinkled corners at the top of the document from this) is a snap. The writing speed from scanner to the computer is a little sluggish, but the queue holds quite a bit before it binds on you. I do not need, nor use the included software for organizing scans, only need the quick scan function (recommend you disable opening the files after creating as this really slows the thing down). I have a real estate office and only need to scan contracts to put into online transaction management system and/or email to agents/clients. After trying out the one unit for a couple weeks without major issues, I bought three more for my office staff to alleviate the traffic jam at our media room copier/scanner to do the same job. I will likely buy more as the need arises.
By History Buff
There is no telephone support offered for its products by The Neat Company. The offered email support is illusory. Repeated emails to Support elicit only automatic replies which are little more than an acknowledgement of receipt. The website and knowledge base are useless as they are not intuitive and offer no search function. The NeatWorks software will install on some Vista operating systems without a problem and fail on other Vista operating system. With the failures you are out of luck because there is no support.
By Christine Springer (Phoenix, Arizona)
I ordered this product directly from the Neat website. I received it on a Saturday, couldn't install it, and there was no telephone number to call to ask for help. I sent an e-mail through the website, and did not receive a response until Tuesday. Their support response did not resolve the issue and on Wednesday I decided to return it. I might be asking too much for something like a scanner to work right out of the box, but I wasted several hours of time messing around with failed installations and days waiting for a technical support response. It's not worth the trouble.
By Michael N. Rhoads (Livonia, MI USA)
I have been using the scanner with Windows 7 64 bit for about 10 days. I have scanned several hundred documents into the data base without any problems. I love the scanner and the software.
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